Holidaymaker - Frequently Asked Questions
Not every holiday properties is equipped to the same standard; all our listed properties endeavour to be appropriately furnished for holiday lettings and should have everything you need for an enjoyable holiday. If you would like a better indication of what to expect in a particular property then please check the 'Amenities' section of the property description, all the properties on the site have a description of the facilities and services available. For any further information, please contact the Property Owner directly.
It is at the Property Owner’s discretion as to whether pets are permitted - please check the 'Amenities' section of the property description to confirm whether they are allowed or not. We cannot accept responsibility for theirs or others safety. Please contact the Property Owner for confirmation on whether pets are permitted if it is not clear on our website.
Q. Linen - What Is Provided?
Most Properties provide linen which is included in the rental price, however not all provide towels and this should be mentioned in the property description on the website. Please check the 'Amenities' section of the properties description. Where towels are provided, they must not be removed from the property and you must remember to bring your own beach towels.
For online bookings (Those properties that have the Book Now option), the cost of your accommodation and length of stay will be indicated before you make a Payment confirmation. For bookings that are between you and the Property Owner ,please confirm the cost of your accommodation and the length of stay with the Property Owner prior to confirming a booking.
For some properties there may also be other charges over and above the basic rental price, e.g. linen, taking your pet etc. The 'Amenities' section of the relevant properties description should provide full details.
Most lettings commence at 14.00pm on the first day of your holiday and end at 10.00am on the day of departure unless otherwise specified by the Property Owner in the description. This ensures the Owner or Housekeeper has sufficient time to prepare the properties for incoming guests.
Q. Where Do I Collect and Drop off the keys?
Please arrange key collection and drop off directly with the Property Owner.
All properties are unique and accept different accommodation options, the minimum booking period may vary from one day to one week and this information can be found on the website when making a booking.
Q. How Do I Submit Feedback About the Property I Stayed At?
Your feedback is important to us as well as other customers wishing to stay at our properties in the future and therefore we welcome your comments which can be submitted after your holiday. If properties are listed on TripAdvisor we recommend that these reviews are the fairest way to grade our properties. If the property is not listed on TripAdvisor, reviews can be completed on the OwnersDirect website by searching for the property name that you stayed at and completing the Review section at the bottom of the page, alternatively please send u an email using the online form on the Contact Us section on our website.
In the first instance please call the Property Owner as soon as possible to discuss your changes.
You should notify the Property Owner as soon as possible to discuss your cancellation and what the implications might be. Nightsbridge cancellation policy OwnersDirect does not facilitate bookings or payments and has no involvement in any cancellation penalties or disputes.
Occasionally things go wrong. If a problem occurs you should, in the first instance, contact the Property Owner.
Q. What is the Booking Process?
Once you have found a property that you like, simply select the Book Now option to book instantly online or if this option is not available then please contact the Property Owner by clicking the Enquire button on our website (phone or e-mail) to contact the owner and verify if the property is available on the dates you require.
Q. Do Properties Provide Cots and/or Highchairs?
Every property is different, some properties provide these and others don’t. Check the property details or confirm with the Property Owner if these are available.
Q. We’ve Accidentally Damaged Something at the Property
Should you accidentally damage something at the property when staying there, please contact the Property Owner to let them know.
Usually a small amount of wear and tear is often accepted as par for the course but damage to larger appliances or extensive damage may have to be paid for.
Q. Do We Need to Clean the Property Before We Leave?
We ask you to respect the property and be mindful of the guests who are to stay there once you have left. You are expected to leave the property in a clean and tidy state upon departure.